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iHotel – Modern Hotel Management System

iHotel is a modern hotel management system that automates key processes in hotels. The system improves the level of service in hotels in Dubai, Central Asia and the Middle East.

Online booking

Online booking

    iHotel is a modern hotel management system that automates key processes in hotels. The system improves the level of service in hotels in Dubai, Central Asia and the Middle East.

    The main features of iHotel include online booking with automatic confirmation, room availability management, guest accounting, integration with payment systems and occupancy reporting. The system also allows you to manage special offers, room service, loyalty program and integration with travel platforms.

    In addition, iHotel offers a mobile application for guests, analytics and business reports, hotel resource management, integration with security systems and personnel management. The system also supports integration with the restaurant system, multilingual support and integration with transport services.

Online booking

Online booking

  • Website

    Guests book rooms through a convenient web interface.

  • Mobile application

    Booking is available from mobile devices at any time.

  • Select categories

    Clients choose the desired room category and accommodation conditions.

Managing room availability

  • Real time

    The system updates the status of numbers instantly.

  • Admin Panel

    Convenient interface for viewing available numbers.

  • Quick control

    The administrator can easily change the status of the numbers.

Guest accounting

Guest accounting

  • Customer History

    The system stores a complete history of each guest’s stay.

  • Preferences

    Remembering individual customer preferences.

  • Special requests

    Taking into account and fulfilling special wishes of guests.

  • Personalization

    Automatically adjusts the room to the preferences of repeat guests.

Integration with payment systems

Integration with payment systems

  • Bank cards

    Payment by Visa, MasterCard and other systems.

  • Apple Pay

    Fast payment via Apple Pay.

  • PayPal

    Support for payments via PayPal.

  • Google Pay

    Integration with Google Pay for guest convenience.

Occupancy reports

  • Report type

    Description

  • Room occupancy

    Percentage of occupied rooms by day

  • Average duration

    Average guest stay

  • Profitability

    Income Analysis by Room Category

Managing special offers

Managing special offers

  • Creating a promotion

    Setting up special offer parameters.

  • Publication

    Posting the promotion on the website and in the application.

  • Monitoring

    Tracking the popularity and effectiveness of the promotion.

  • Correction

    Making changes to optimize results.

Loyalty program

Loyalty program

  • Accrual of points

    Guests earn points for every stay.

  • Participation levels

    A level system with increasing privileges.

  • Points exchange

    Possibility to use points for discounts.

  • Personalized offers

    Special promotions for program participants.

Integration with travel platforms

  • Booking.com

    Booking.com

    Automatic synchronization of bookings with Booking.com.

  • Expedia

    Expedia

    Integrate with Expedia to expand your reach.

  • TripAdvisor

    TripAdvisor

    Manage reviews and ratings on TripAdvisor.

Mobile application for guests

Mobile application for guests

  • Booking

    Possibility to book rooms via the app.

  • Registration

    Online check-in for quick check-in.

  • Stay Management

    Order additional services through the application.

  • Feedback

    Possibility to leave a review of your stay

Analytics and business reports

  • Financial indicators

    Analysis of hotel income and expenses.

  • Booking trends

    Identifying seasonal trends and popular dates.

  • Marketing efficiency

    Evaluation of advertising campaign results.

Hotel Resource Management

Hotel Resource Management

  • Inventory

    Accounting and control of hotel property.

  • Procurement planning

    Automatic generation of requests for stock replenishment.

  • Maintenance

    Planning and control of repair works.

  • Energy efficiency

    Monitoring and optimization of energy consumption.

Integration with security systems

Integration with security systems

  • Video surveillance

    Access and security control via cameras.

  • Electronic keys

    Manage access to rooms via smart cards.

  • Fire alarm

    Monitoring and alerting of emergency situations.

  • Security

    Coordination of security service work.

Integration with restaurant system

  • Table reservations

    Possibility of table reservations via the iHotel system.

  • Expense accounting

    Automatically add restaurant bills to your room bill.

  • Menu Analysis

    Tracking the popularity of dishes and optimizing the menu.

Multilingual support

Multilingual support

  • Interface in different languages

    Supports multiple languages ​​for guest convenience.

  • Automatic translation

    Translation of important information for foreign guests.

  • Content localization

    Adaptation of information to the cultural characteristics of different countries.

  • Multilingual support

    Possibility of communication with staff in different languages.

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